Shipping policy

We are proud to offer FREE worldwide shipping on all orders.
By placing an order with us, you agree to the shipping terms below.

Processing Time

All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.

Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number.

Shipping Time

Shipping is completely free on all orders.

Estimated delivery timeframes:

  • United States: 6–27 business days

  • Canada, UK, Europe: 6–27 business days

  • Australia & New Zealand: 6–27 business days

  • Rest of the world: 6–30 business days

Delivery times vary depending on your location, customs procedures, and carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number.
Tracking information may take 2–5 business days to update after dispatch.

Incorrect Address Submissions

Please ensure your shipping address is accurate and complete.
We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses provided by the customer.

If you entered the wrong address, contact us immediately at hidryte@gmail.com.
If the order has already been processed, we cannot make changes.

Delays & External Factors

We do our best to ensure fast delivery, but we cannot control:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Holiday congestion

  • Remote-area slowdowns

These factors may extend delivery times.
We appreciate your patience and understanding.

Lost or Stalled Shipments

If your tracking has not updated for 10+ business days, please contact us.
We will check with the carrier and assist you in resolving the issue.

Shipments confirmed as lost or undelivered will be replaced at no extra cost after verification.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos or videos so we can resolve the issue promptly.

Customs & Import Taxes

Some international orders may be subject to customs fees or import duties depending on your country’s laws.
These charges, if applied, are the customer’s responsibility.

Need Help?

For any shipping questions or concerns, contact us anytime at:
📧 hidryte@gmail.com